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Chromecast with Google TV warranty?

Pat4
Community Member

Our Chromecast remote stopped working.  The dongle works, but the remote does not.  Light comes on but it does not start TV or have any effect on the Chromecast.  I would like to apply for warranty, but following the links takes my wife and I in a big circle (so many times).  So frustrating.  I would have bought another unit to replace it (not 6 months old), but given how awful the warranty process has been, I don't think I can support Google again.  Help!?

1 ACCEPTED SOLUTION

JenniferV
Community Specialist
Community Specialist

Hi Pat4,

 

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. 

 

Please try these steps first and let me know how it goes:

 

  1. Replace all batteries at the same time with new ones (1.5 volt AAA batteries not lithium-ion).
  2. Remove the batteries and wait for 5 minutes before putting them back in the Voice Remote.
  3. Factory reset the Chromecast with Google TV and factory reset the Voice Remote.

Thanks,

Jennifer

View solution in original post

6 REPLIES 6

JenniferV
Community Specialist
Community Specialist

Hi Pat4,

 

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. 

 

Please try these steps first and let me know how it goes:

 

  1. Replace all batteries at the same time with new ones (1.5 volt AAA batteries not lithium-ion).
  2. Remove the batteries and wait for 5 minutes before putting them back in the Voice Remote.
  3. Factory reset the Chromecast with Google TV and factory reset the Voice Remote.

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Pat4,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Pat4
Community Member

Yes, sorry, I replied to the email by mistake.  "You Rock" was the reply.  I followed your instructions, and it all working again.  Honestly, I was very close to putting it in the rubbish bin.  

Jeran
Community Specialist
Community Specialist

Hey there Pat4,

 

I'm glad to hear that Jennifer's solution worked for you! In that case, did you have any other questions or concerns we can address today?

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey Pat4,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran