Chromecast with Google tv doesnt auto play

[jrbtyrrell93]

My 2nd Gen Chromecast was causing issues, so looked at buying another, but can now only buy chromecast with Google TV. Figured it was just a chromecast with additional bits I will never use.

Connected up OK, remote was cool. But when asking my Google home to cast anything on netflix or YouTube I have to then use the remote to press play, with 2 young children we lose remotes, so wanted it to behave like my original chromecast.

Is there anyway I can get it to automatically play what I have requested on netflix or YouTube? So I don't have to keep the remote nearby? and if there are multiple options for YouTube get it to show me options on tv for me to then select? (This used to be avaliable on the old chromecast, but stopped working 6ish months ago and has never been fixed)

There needs to be an option on configuration to enable the Google tv side, or if you want a basic chromecast like the older gens to have it turned off.

For the past 5 years I have casted with my Google home without any issues, Not needing a remote to then click play etc. I've been hands free on my tv for 5 years and now I'm forced to use a remote again! 

Android tv os version

12

Android tv os secuirty patch

1 may 2022

kernel version

5.4.125-android12-5-ge7236a78e234 #1 Thu Jul 7 10:52:25 utc 2022

Android tv os build

STTF.220621.013

[JenniferV]

Hi jrbtyrrell93,

Thanks for reaching out. Let's sort this out.

Quick question: is your Chromecast with Google TV and Google Home device connected to the same Wi-Fi network? Please try to reboot your Chromecast with Google TV and Google Home device, then command it by saying "Hey Google, sync my devices" After that, test your devices.

Regards,

Jennifer 

[jrbtyrrell93]

I shall do this in the morning! As everyone is currently asleep.

Further info however, If I want to play something on YouTube, I used to say Play x on YouTube on TV, this now gives me different video options that require me to use the remote to select, which is no good to me with kids and missing remote!

But if I say play x on YouTube, it will sometimes auto play. Although for some strange reason it will not play Pingu on YouTube via voice! Nothing loads at all. 

Netflix kind of auto plays now, although it still has all the netflix options on screen for around 60 seconds before they go, although annoying, not the end of the world! 

it does load the netflix app via the Google TV, rather than how it used to be done on the old chromecast devices! So it does take noticeably longer to play what I have requested via netflix.

[JenniferV]

Hey there,

Sure thing! I'll wait for your update — no rush.

For the YouTube and Netflix app concern, you may try to clear its cache and data then reinstall the app. 

Best,

Jennifer

[jrbtyrrell93]

Has been no change with syncing devices

Next annoyance is whilst playing a TV series on netflix (Casting via mobile phone) When it finishes the episode it doesn't auto play the next episode, like it used to on previous gen 2 chromecast. Meaning I have to use the remote or the Google Home app remote! Which again is a massive pain.

There should be a setting to toggle between full Google tv settings and just chromecast option so that it continues to function as a gen

[JenniferV]

Hello jrbtyrrell93,

Yikes! Could you please try to reset your Chromecast and try again?

Regards,

Jennifer

[JenniferV]

Hey there,

How's it going? Did the reset work?

Thanks,

Jennifer

[JenniferV]

Hi jrbtyrrell93,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[jrbtyrrell93]

It's still pretty hit and miss

It will now auto play netflix episode if I ask Google home to play on netflix. Doesnt normally work if I push it via the netflix app on my phone.

Youtube doesn't play the video requested, and doesn't give me any options to choose from. 

We are having to adapt to using the remote, or the remote via our mobiles.

Google took a big step towards smart homes with the Google home speakers along with chromecast and has taken a massive step back with this new chromecast with Google tv. Apple TV was already out, firestick and roku TV and smart TVs with built in players and Google have jumped on the bandwagon late. So unless Google gives an option on its new chromecast with Google tv to just allow it to run as a standalone chomecast for those of us that enjoyed the previous viewing experience being hands free, Then this thread can be closed as a disappointment, rather than with a solution.

[Dan_A]

Hi  jrbtyrrell93,

We deeply appreciate you sharing your thoughts and experiences. I suggest that you send us feedback through the Google Home app. Click this link: Share feedback about Chromecast devices and the Google Home app.

If you wish to continue troubleshooting your device, we'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Best,

Dan

[jrbtyrrell93]

I have tried resetting all devices etc (Not that it would make a difference)

I have submitted 2 feedback bits, one via the app and one on the Google chromecast itself. 

I have completed the form.

[Dan_A]

Hi jrbtyrrell93,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.
 

Thanks,

Dan

[jrbtyrrell93]

Dan, 

I am happy for the thread to be locked, As this issue is not related to the setup or configuration of the device

Rather than the software that is controlling the device. Unless a developer is going to listen to just my concerns I can't see it making any difference going through the processes with yourselves as "tech support" or "community specialists"  would make any difference to the issues I (and I can imagine thousands of others that have "upgraded" to the new gen chromecast) are facing. 

I've even attempted to force stop Google tv from running, but it's intwined with the entire chromecast, So stopping this causes problems with the whole thing. It obviously autorestarts immediately afterwards

[Dan_A]

Hey jrbtyrrell93,

Got it!  Keep your lines open as our team will reach out to you via email anytime.

Regards,

Dan