Chromecast with google TV not playing anything from Prime Video? “Something went wrong” Error. Help?

[Reza1]

Chromecast is connected to internet just fine. No issues with playback on Netflix however Prime video does not play anything. Any solutions would be greatly appreciated. 

[Beelymagee]

Same here - I can use PC connected to the same TV (via RGB) and go to Amazon and watch Prime Video content, but when I try to view Prime Video through GoogleTV (Chromecast) I eventually get the “Something went wrong” error.

I’ve cleared Prime Video’s GoogleTV cache, all data (like I used to do on an Android phone), pulled the power cable out of the GoogleTV, used a System Restart, etc. - nothing works. YouTube TV works as expected as do other media services’ apps.

 I’ve just uninstalled the Prime Video app from GoogleTV and did a system restart. I found Prime Video and installed again, did the register device work flow, opened the app, selected a video - same results! Not sure happened since Monday evening (2 days ago).

[Jeran]

Hey there Reza1,

Looking at the post that Beelymagee made, those would have been the troubleshooting steps I would have suggested. If the issue is only occurring with the Prime Video app, I would recommend that you reach out to Prime Video support to see if they are aware of any issues.

I'm sorry I couldn't have been more help, but if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Reza1, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran