Chromecast with google tv keeps resetting the resolution from 4k 24fps to 1080p 60 fps

[abellaj]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: Isaac Algutria

I set my new chromecast with google tv to 4k resolution 24fps. It automatically resets itself to 1080p 60fps after a while. I've noticed after the tv being off for a few hours and turning back on. It's really annoying to have to constantly change back. 

Along with other issues like not getting actual dolby atmos audio and vudu not allowing uhd streaming

[abellaj]

Hey Isaac,

Thanks for getting back. Try connecting the Chromecast directly to your TV which is the recommended set up, and see if the issue persists. Go to the Chromecast with Google TV settings > Display & Sound > Match content. Let me know how it goes.

Regards,

Craig

Community Specialist

[CaptainAaron]

I'm having this same issue, my Chromecast is connected to the TV, then the audio goes to the receiver (Denon AVR 2313ci) via HDMI ARC. On the original post, where this thread was migrated from, one post mentioned that it was probably due to my receiver or HDMI cable might not be compatible with eARC. It'd be nice if this could be fixed in an update instead of me having to by new equipment.

[Jeran]

Hey there, Captain Aaron,

I'm sorry to hear that you're running into this resolution issue! I actually ran into this issue when I got my Chromecast with Google TV as well. I'd be happy to help you out, let me just ask a few questions:

• When did you first experience this issue?
• Is your Chromecast up-to-date?
• What make and model of TV do you have?

What I had to do on my TV is enable High Dynamic Range to allow the HDMI port to use 4k 60hz. I have also seen people with receivers need to activate a similar setting for their HDMI ports, this article may be related to your receiver. 

Let me know if that helps out, and I look forward to your response! If you had any other questions or concerns, please let me know.

Best regards,

Jeran

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran