03-02-2022 12:37 AM
My chromecast with google tv's remote control stopped working yesterday after normal usage. Its never been dropped nor hit, but just all of a sudden, the next day, stopped working. Ive changed the batteries and found that the remote would warm up to a point that the batteries would be warm as well, however remote wont function. Please help
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03-09-2022 12:47 PM
Hi Jennifer:
Thank you for your reply. I actually contacted someone via phone and got this resolved. Thanks again.
03-08-2022 09:27 AM
Hi Antson,
Thanks for reaching out and sorry to hear that you are having an issue with your Voice Remote. Let's check on this further.
Quick questions — what's the LED light status in your Voice Remote? Can you confirm if the metal contacts of the battery terminal look contaminated, blocked, or discolored?
Try these steps:
Replace all batteries at the same time. Do not mix old and new batteries. Do not use lithium-ion or any other batteries with rated voltage above 1.5 V.
Keep me posted.
Thanks,
Jennifer
03-09-2022 12:47 PM
Hi Jennifer:
Thank you for your reply. I actually contacted someone via phone and got this resolved. Thanks again.
03-09-2022 02:34 PM
Hey Antson,
Glad to hear that and thanks for keeping me in the loop. Since the issue is now resolved by contacting our Support team, I'll go ahead and lock this thread.
Should you need help in the future, feel free to reach back — we're here to help!
Cheers,
Jennifer