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Chromecast won't connect to wifi at last step

TrikeTragic1954
Community Member

I have Chromecast set up on my Samsung smart TV. I've recently changed my wifi router. Using either an Android phone or tablet, I can progress all the way through the steps as per the instructions for reconnecting to a new wifi router, except the last step! After I enter the correct password for the wifi router (double & triple checked!) and click "Next", the app presents me with an error message "Unable to communicate with Chromecast", while in the background it is still searching for the router. This is despite locating the Chromecast device, confirming its ID on the TV screen and communicating with it during the rest of the set up process! What am I doing wrong??

1 Recommended Answer

Ashepherdson
Platinum Product Expert
Platinum Product Expert

If you have a new Wi-Fi router then you would need to factory reset the Chromecast before starting the setup and connection process.  

Reset instructions linked https://support.google.com/chromecast/answer/6254654?hl=en-CA&co=GENIE.Platform%3DAndroid

View Recommended Answer in original post

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

If you have a new Wi-Fi router then you would need to factory reset the Chromecast before starting the setup and connection process.  

Reset instructions linked https://support.google.com/chromecast/answer/6254654?hl=en-CA&co=GENIE.Platform%3DAndroid

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from TrikeTragic1954, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Ashepherdson!

Best regards,
Jeran