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Chromecast won’t turn on at all

E_Wildflower
Community Member

I just bought a second hand (but advertised as new condition) chromecast that I assume is totally dead, but I want to double check whether I could be doing something wrong before I ask for my money back. I have several chromecasts already in use in the house. To test if this new one worked, I unplugged one of my already working chromecasts from the tv and power supply and plugged in the new one in the same way (so it definitely isn’t the tv input or the power supply that’s causing an issue). The indicator light on the chromecast itself comes on but the tv shows no signal. I sat and waited for a few minutes to make sure that it wasn’t just an issue of it taking a moment to start up, and 5 minutes later, it still wasn’t doing anything. Is there anything else I should try?

1 ACCEPTED SOLUTION

Byteguy
Gold Product Expert
Gold Product Expert

It sounds like you've done everything correctly.  If you're using the SAME input port on your TV you wouldn't be having the issue where the TV is not looking in the right place for the video signal.

What color is the indicator light (red or white) and is it flashing or not?

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6 REPLIES 6

Byteguy
Gold Product Expert
Gold Product Expert

It sounds like you've done everything correctly.  If you're using the SAME input port on your TV you wouldn't be having the issue where the TV is not looking in the right place for the video signal.

What color is the indicator light (red or white) and is it flashing or not?

Thanks for your response. The indicator light is solid white.

I also tried factory resetting it and the light didn’t blink to confirm a successful reset either. Based on that, I think there’s definitely a problem that isn’t easily fixed. I went ahead and requested a return authorization for it.

JenniferV
Community Specialist
Community Specialist

Hi E_Wildflower,

 

We appreciate your efforts and thanks for keeping us in the loop. Since you already requested for a return of your device, do you still have other questions and concerns?

 

Thanks for the help, Byteguy.

 

Regards,

Jennifer

I think this has been handled, thanks.

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Got it and you're welcome! I'll lock this thread now. Feel free to create a new one should you need help in the future.

 

Have a good one!

 

Best,

Jennifer