07-16-2022 12:55 PM
Hi, I wanted to reset chromecast to a different WiFi network in order to cast a specific item on the same network. My problem appears when trying to connect in home app, everything works during setting up new device until I try to connect the WiFi & get a message saying "security policy prevents use of unsecure wifi networks"
My WiFi is WPA/WPA2-Personal.
I can't get past this, can you please help?
I have tried a bunch of things, Im using a Galaxy S20
07-20-2022 03:52 PM
Hi Curioustiff,
Thanks for reaching out and I'm sorry to hear that you're having an issue connecting the Chromecast on a different Wi-Fi network.
Please try the step provided by our Product Expert as shown in this thread. If the issue persists, please try to reboot your router and mobile device. Connecting to a mobile hotspot and using a different mobile device might also help.
Thanks,
Jennifer
07-23-2022 04:20 PM
Hello there,
It's me again. I want to make sure you're all good — how did the steps go?
Regards,
Jennifer
07-24-2022 04:24 PM
Hey Curioustiff,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer