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Chromecast

spjones
Community Member

I recently moved and now I can’t get my chrome cast working cause it wants to connect to the old network? How do I fix this? 
thank you

2 Recommended AnswerS

Cathal_S
Gold Product Expert
Gold Product Expert

Hi spjones,

Have a look at the Chromecast help center links below that show you how to first factory reset your Chromecast.

https://support.google.com/chromecast/answer/6254654 

And then set up the device for your new WiFi network.

https://support.google.com/chromecast/answer/2998456 

 

Regards,

Cathal

Regards,
Cathal

View Recommended Answer in original post

DoesNotCompute
Community Member

Open your Google Home app on your phone or tablet and go to the Set Up Device button. This will set up a direct connection to your Chromecast and load your current WiFi info into it. You shouldn't need to factory reset anything. At least, I never have in the dozens of times I've added or moved a Chromecast.

View Recommended Answer in original post

5 REPLIES 5

Cathal_S
Gold Product Expert
Gold Product Expert

Hi spjones,

Have a look at the Chromecast help center links below that show you how to first factory reset your Chromecast.

https://support.google.com/chromecast/answer/6254654 

And then set up the device for your new WiFi network.

https://support.google.com/chromecast/answer/2998456 

 

Regards,

Cathal

Regards,
Cathal

DoesNotCompute
Community Member

Open your Google Home app on your phone or tablet and go to the Set Up Device button. This will set up a direct connection to your Chromecast and load your current WiFi info into it. You shouldn't need to factory reset anything. At least, I never have in the dozens of times I've added or moved a Chromecast.

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, Cathal_S and DoesNotCompute. I appreciate it.

 

@spjones, do you still need help? Feel free to let us know if you do. We're here to help.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from spjones, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, everyone!

Best regards,
Jeran