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Chromecast

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: Aaron Mills

Code for Comcast

 

5 REPLIES 5

abellaj
Community Specialist
Community Specialist
Hello
 
Please describe your issue in more detail and repost on Chromecast help community
 
Does your location have a captive portal (campground, apartments, dorm, hotel, etc) that requires a login? When the captive portal settings are enabled, these settings can prevent your Chromecast device from properly connecting to your mobile device or computer. -- See What router settings do I need to set up Chromecast?
 
From: James M.
(Platinum Product Expert)

Summergeorgeee
Community Member

Hiya,

 

I’ve had my chromecast for about a year now and have never had any issues with it but now when i turn it on all it says on a blank black screen is “chromecast…” and then it says no signal can anyone help please! Tia

Jeran
Community Specialist
Community Specialist

Hey there Summergeorgeee,

 

I'm sorry to hear that your Chromecast is having some issues! I know from experience how confusing it can be to troubleshoot a black screen error, so I'd be happy to help out. Let me just ask you a few questions so I can better understand the problem:

 

  • What model of Chromecast do you have?
  • Is the Chromecast plugged in correctly to the TV and power source?
  • What LED Light does the Chromecast emit?
  • Is the TV tuned to the same HDMI input to which the Chromecast is connected to?

The steps depend on which model of Chromecast you have and what LED lights you are getting from it, so I look forward to your response. If you had any more questions or concerns for me, please let me know!

 

Best regards,

Jeran

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!
Hilary

Hilary
Community Manager (Admin)
Community Manager (Admin)

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary