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Chromecast

Sambowman
Community Member

I can watch YouTube with audio and other things like Spotify but films on Netflix and Disney plus play but with no sound 

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there Sambowman,

I apologize about the late response, thank you for your patience! Were you able to fix that audio issue? If not, I'd be happy to help out, as I can imagine this issue is quite frustrating. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • Does this issue occur when casting the apps, or when using the apps on Google TV?
  • Are you using a soundbar or receiver?
  • Have you tried clearing the cache on the apps, or uninstalling them?
  • What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Sambowman, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran