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Chromecast

Milli1503
Community Member
  • Why cant i connect my chromecast to wifi through home app 

 

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi Milli1503,

 

Thanks for reaching out. Let's sort this out.

 

A few questions: What type of Chromecast device do you have? How far is your Chromecast from the Wi-Fi router? What's the LED light status in your Chromecast? What message are you getting when connecting your Chromecast to the Wi-Fi network? Please make sure your Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router. Rebooting your Wi-Fi router and Chromecast might also help.

 

Keep me posted.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Milli1503,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Milli1503, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran