Chromecast

[Courtney1994]

Every time I try to connect my Chromecast to my tv it says my tv may be setup, but chromecast can’t communicate from my iPhone. It told me to check my privacy settings, and turn local network for Google Home app on. Everything is turned on. I’ve restarted my phone and unplugged Chromecast, waited, and plugged back in. Nothing is working. 

[JenniferV]

Hi Courtney1994,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. 

Please try to manually connect to the Chromecast SSID. Here's how: Go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

If the issue persists, perform a reset on your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hello Courtney1994,

I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Regards,

Jennifer