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Chromecast

TRUSTYXSIDEKICK
Community Member

I tried to cast crave tv and as I did that my internet cut out. ( its a regular issue just happens for a few seconds and then it starts working shortly after) . I dont know what happened but now my chromecast displays only one backgroind image. No time or date . I just removed the device through my google home app and now when I try to reconnect it it says I am unable to connect with the device. I cant do a factort reset. What do I do to resolve this?  The chromecast will display a single background image that doesnt change still no time or date. I cant connect after waiting. 

1 ACCEPTED SOLUTION

djtetei
Gold Product Expert
Gold Product Expert

First, try to unplug the Chromecast device from the main power grid for about 5 minutes then plug it back in.

If the problem persists, hard reset the Chromecast device and perform the entire setup procedure.

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3 REPLIES 3

djtetei
Gold Product Expert
Gold Product Expert

First, try to unplug the Chromecast device from the main power grid for about 5 minutes then plug it back in.

If the problem persists, hard reset the Chromecast device and perform the entire setup procedure.

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from TRUSTYXSIDEKICK, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran