Hey there Joe,
I'm sorry about the slow response time, I appreciate your patience! Are you still having this resetting issue? If so, I'd be happy to help you out, let me just ask you some questions about what's happening:
I look forward to your response. Of course, if you had any other questions or concerns for me, please let me know!
We haven't heard back from Joe, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Have a good one!