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Chromecasts Gen1, 2 & 3 now all show an empty rectangle instead of the wifi signal strength

Swipe650
Community Member

Over the last day or so I've noticed my Chromecasts Gen1, 2 & 3 now all show an empty rectangle instead of the wifi signal strength. Router powered off and back on to rule that out. Someone on the chromecast subreddit also reported the same issue: https://www.reddit.com/r/Chromecast/comments/zbkmgf/chromecast_gen3_shows_a_square_box_instead_of/

wifi.png

Firmware versions:

Gen1: 1.36.157768

Gen2: 1.56.275994

Gen3: 1.56.291998

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi Swipe650,

 

Thanks for reaching out. Please reboot your Chromecast and plug it in on a different HDMI port on your TV. If the issue persists, do a reset on your device. Here's a guide: How to factory reset your Chromecast.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

How's it going? Did the steps help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey Swipe650,

 

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer