08-30-2021 09:16 AM
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Original poster: Juliet Malambo
08-30-2021 09:16 AM
11-06-2021 10:38 PM
I am adding chromecast to home, and after all the steps, it says could not communicate with your chromecast.
You said factory reset your chromecast, but it is only possible if the device is already added. I cannot add the device at all. I did reset each and every devices required for this setup.
Very annoying and frustrated.
12-08-2021 09:39 PM
Did you ever figure this out
12-08-2021 09:49 PM
I did a factory reset with the the button provided, and it worked.
12-11-2021 03:20 AM
Confirming the factory reset by pressing the button on the Chromecast for 5 seconds until the blinking goes from orange to white, worked. Thank you
12-15-2021 02:50 PM
I have tried all of these steps but my Chromecast still does not connect to my phone. Is there any other support you can give.
12-22-2021 02:06 AM
There is a button on the device. Press and hold it for 6 seconds (or until the LED changes it's color) when connected, it resets to factory settings, and now you can set it up.
12-23-2021 06:28 PM
I did all of this and my phone/app STILL won't communicate with my Chromecast. Wifi works, I factory reset the device, deleted any of the Homes I had on my account/app. Nothing is working.
12-30-2021 07:27 PM
i will try this and get back to you. Thank you
01-08-2022 06:24 PM
What if you don’t have wifi and just want to use your iPhone data?
01-15-2022 01:10 PM
If none of the steps above help, factory reset your Chromecast and then retry setup.
How are you supposed to accomplish this when you cannot connect to the Chromecast in the first place. Surely a catch 22 proposition?
01-24-2022 02:39 PM
Clearly this is beyond Google to comprehend.
I have tried all steps, but cannot (when ultimately reach the last step) do a factory reset via the Home APP because it cannot connect to the Chromecast to do so. It doesn't show up in the APP.
Anyone have any other suggestions as to how I can connect my Chromecast to my Wifi, I've tried both 2.4G and 5G bands, but it will not accept the credentials and connect.
01-25-2022 01:57 PM
They don't mean to factory reset through the app. There is a physical button on the chromecast itself that you hold down. When you do, the white light will turn from white to amber. Continue holding and it will return to white. When you release the button your chromecast will reset to factory settings. Then follow the normal instructions and it should work as intended.
12-08-2021 09:38 PM
Can't communicate with chromecast message after saying connecting to add device to home
12-09-2021 01:24 PM
Both of my chromecast in the house have just started doing this. I have tried to reconnect both, get to the very last step (after the check codes) for it to fail
12-22-2021 02:08 AM
There is a button on the device. Press and hold it for 6 seconds (or until the LED changes it's color) when connected, it resets to factory settings, and now you can set it up.
12-22-2021 02:07 AM
There is a button on the device. Press and hold it for 6 seconds (or until the LED changes it's color) when connected, it resets to factory settings, and now you can set it up.
12-17-2021 07:36 PM
This is now happening to me, too. Not sure what else to try.
12-22-2021 02:09 AM
Find my response to other's comment above.
12-22-2021 01:54 AM
Same problem here. Please advise.
12-22-2021 02:09 AM
See my response above.
12-22-2021 05:43 AM
So I ended up setting up the Chromecast on another TV (Toshiba) and then transfer it to my original TV (TCL), that seemed to do the trick. Used the same network, distance to the router was about the same etc
12-25-2021 03:01 PM
I've tried all the steps listed in this thread for my Chromecast Audio and it is still refusing to communicate
12-28-2021 12:23 PM
I had tried every possible thing to get past the message saying "could not communicate with chromecast" suggest here and everywhere else.
My solution came from turning my phones data off and then restarting my phone, then it worked instantly.
Hope this helps.
01-20-2022 06:21 AM
This worked for me. Thanks Kieron
12-28-2021 06:35 PM
I reset the chromecast multiple times, made sure all of the devices where connected to the same wifi, turned my data off, turned my phone off, closed the Google Home app, and it STILL says "unable to communicate..."
12-29-2021 05:37 AM
I have a similar issue, but all my cast devices (cc ultra, audio, nest mini, cast enabled speakers) are not available, and the cc ultra can't be set up from my iOS device.
BUT if I use my old android phone, everything works flawlessly. And once I start the playback from my android phone, the iPhone can find everything and cast.
12-30-2021 07:23 PM
can we connect to chromecast now?
01-23-2022 05:50 AM
No, tried all of the above suggestions without success.
01-24-2022 08:24 PM
Same here. I tried all suggestions above and still doesn't work. Sigh
01-29-2022 05:07 PM
Had same issues, finally worked by switching off mobile data, restart phone, factory reset Chromecast.
02-01-2022 11:08 AM
I have tried all the above suggestions and gets all the way through and says it can't communicate with my Chromecast.
02-02-2022 06:49 AM
I tried all of this also, but finally found something that worked: When my Android phone was connecting to Chromecast on my Wifi (at the end of the setup process), I left the default listing of my Wifi (name) and the checked box for the password. That never connected. However, when I re-entered my password manually, it suddenly connected properly. Now all my devices can see the Chromecast on my TV.
02-03-2022 09:17 AM
Hey there,
Did you have any more questions or need any additional help?
Thank you,
Jeran
02-04-2022 06:31 PM
I figured out why my phone won't connect: If my phone is using wifi 6 it cannot see the chromecast despite it still being the network. but if I get my phone to swap off of wifi6 (to either 2.4 or 5) it suddenly sees it! Absolutely frustrating.
02-09-2022 09:40 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
02-10-2022 06:29 AM
Mine's now working. Can close it, as far as I am concerned.
02-10-2022 08:47 AM
Hey there!
We haven't heard back from OP, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Have a good one!
Best regards,
Jeran