Counterfeit chromecast

[HayleyBee]

How do I report a counterfeit Chromecast I have purchased that has come up counterfeit checking on google? I have tried filling out the form Google has but it won’t submit. I have had so much trouble dealing with the company I have purchased it from as it doesn’t work anyway, they are demanding I ship it back at my cost - long story. Please help!

 

 

[David_K]

Sorry to hear about this! Are you referring to this form?

https://support.google.com/chromecast/contact/Report_fake_chromecast

What happens when you try to submit the form? Have you tried a different browser and/or device?

[JenniferV]

Hey there,

Thanks for the help, davidking.

HayleyBee, how's it going? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hello HayleyBee,

It's us again. I wanted to check if you still need help. Feel free to let us know if you do.

Thanks,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer