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Device Utility App to Re-activate Chromecast

nickglp
Community Member

Hello,

I have factory reset an old chromecast gen 2 that I own and when i attempt to set it up using the google home app it prompts me with,

"Chromecast found. It needs to be activated before setup."

Then the next page sends me to the Help Center to download the Device Utility App to re-activate the chromecast.

The device utility app finds the chromecast but then shows up with an error message stating it cannot connect to the chromecast.

Has anyone had any success "activating" a chromecast or using the device utility app?

Screenshot_20220109-084201.png           Screenshot_20220109-084151.png

1 ACCEPTED SOLUTION

gpries
Community Member

I was able to figure out how to work around this garbage app:

1) Open Device Utility, and then turn wifi off as it says to

2) Let it find your device, tap on the name if you have multiple devices that need activation

3) Go back over to your phone's wifi and turn it back on (wifi is required for setup, even though they force you to turn it off. At this point in the app, we should be passed the blocking wifi check)

4) Go back to the Device Utility app and tell it to connect to the device

It should connect now and display the code on the screen.

 

Steps with screenshots

1) Let Device Utility tell you to turn off wifi

Screenshot_20220110-204041.png

2) Let it find your devices with wifi off

Screenshot_20220110-204055.png

3) It will either find 1 device, or multiple. If it finds multiple, tap on the device on the list. If it finds just one device, move on to the next step

Screenshot_20220110-194049.png or Screenshot_20220110-204107.png

4) Go into your phones settings a turn wifi back on, we've bypassed the wifi check and we need wifi to complete activation

Screenshot_20220110-204119.png

5) Go back to the Device Utility app now that wifi is re-enabled, and continue with setup. It should now actually be able to connect to your device and set it up.

Screenshot_20220110-204133.png

I must say that Google's Chromecast support was _very bad_ in my experience with them. I am a software developer and had to figure this out for myself, I can only hope that it works for others too.

View solution in original post

96 REPLIES 96

HCM402
Community Member

I have this exact same issue, it's so annoying!!

Everything about having to use the "device utility" app is terrible..

Im considering switching all devices in my building from Chromecast to apple or Alexa because this keeps happening, and the device utility rarely works.  

 

Truly a horrible, hacky solution to a problem that shouldn't exist.  

 

Are there plans to fix the big, or is the "device utility" a permanent, embarrassing work around that rarely works?

 

What happened Goog? Your software used to be so solid..  but following the instructions in "device utility"; an app that shouldn't be necessary at all.. rarely works.  

 

And when it doesn't, that seems to be the end of the troubleshooting line.  

 

Can't use my stadia..

Can't use several speakers..  

Can't use several Chromecasts..  

WTF

 

knightkid
Community Member

Same issue here, on the Google Home Mini (1st Gen)

Lyons
Community Member

Someone Help us!

chromecastlame
Community Member

ME TOO THIS IS SO WACK

qwertydanny
Community Member

Same here!

KRP
Community Member

Same issue with brand new Chromecast Gen 3. Trying to set up using a Pixel phone

Lyons
Community Member

Same. i have a vizio tv I bought in 2017

KRP
Community Member

Update: It still seems to work using iOS. I was able to set up properly using an iPad. For those of you that have an iOS device, that may be a work around for you.

elmolda
Community Member

Hey Google, we paid for these stuff!!! Solve it!

Simmmerl
Community Member

For me resetting the chromecast solved it. Hold down the reset button until the LED light stops blinking orange and turns white.

Lyons
Community Member

i tried so many things: resetting using button, reinstalling apps, restarting everything (phone, tv, wifi, chromecast, apps)... and many other things. i returned the chromecast to the store in exchange for another and also bought the google tv.

i tried the new chromecast and noticed similar issues so immediately stopped and tried the google tv -_-... the installation was seamless. it's $50

4hrs of my life + gas, the time of my S/O, and health were all wasted... i still have to return the second chromecast 😕

Godspeed —

gpries
Community Member

I was able to figure out how to work around this garbage app:

1) Open Device Utility, and then turn wifi off as it says to

2) Let it find your device, tap on the name if you have multiple devices that need activation

3) Go back over to your phone's wifi and turn it back on (wifi is required for setup, even though they force you to turn it off. At this point in the app, we should be passed the blocking wifi check)

4) Go back to the Device Utility app and tell it to connect to the device

It should connect now and display the code on the screen.

 

Steps with screenshots

1) Let Device Utility tell you to turn off wifi

Screenshot_20220110-204041.png

2) Let it find your devices with wifi off

Screenshot_20220110-204055.png

3) It will either find 1 device, or multiple. If it finds multiple, tap on the device on the list. If it finds just one device, move on to the next step

Screenshot_20220110-194049.png or Screenshot_20220110-204107.png

4) Go into your phones settings a turn wifi back on, we've bypassed the wifi check and we need wifi to complete activation

Screenshot_20220110-204119.png

5) Go back to the Device Utility app now that wifi is re-enabled, and continue with setup. It should now actually be able to connect to your device and set it up.

Screenshot_20220110-204133.png

I must say that Google's Chromecast support was _very bad_ in my experience with them. I am a software developer and had to figure this out for myself, I can only hope that it works for others too.

SamInPgh
Community Member

@gpries Thanks for taking the time to help your fellow prisoners of the Google Home infrastructure. If only Google itself would give such detailed and helpful instructions to its customers, it would be a better world. Ahhh, but I can only dream...

#PaySonos

bonsitm
Community Member

Thanks so much, this finally worked for me! 

nickglp
Community Member

Worked for my 2nd gen chromecast, thank you very much!

This "device utility" app isnt available in my region 😕 any advice?

rhen
Community Member

You can create another google account and set the region to the US. After that you can go to the Play Store with that account and download the app without issue

This doesn't work on Google Home Mini. I'm using a Pixel 6 to activate.

??!??? Google home mini is not a Chromecast

Of course not. The same app is used to activate it in the same way.

The user gpries specifically shows a Home Mini in the screenshots.

RWPro
Community Member

I have a pixel 6a and a 1st gen mini. This worked for me!

OddJob
Community Member

This is not working for me. It tells me to connect to the Chromecast hotspot. So I turned wifi back on, connecting to the Chromecast listed in the available wifi's. It says connected to Chromecast, but nothing happens. If I switch wifi over to my network still nothing happens. I have been messing with this for hours. So frustrating when it should be simple!

Rec01L
Community Member

Same issue I had, put your phone in airplane mode then turn your Bluetooth on (app needs to see it's on even if your chrome cast is gen 1) and wife back on after the check as outlined above, connect to the Chromecast wifi, then try again. Most new Android and iOS devices won't communicate with an SSID that isn't connected to the internet (IE your unregistered Chromecast) so the phone is going to try and set it up using your 4/5G connection which won't work. Only option is to not give your phone ANY OTHER OPTION than to use the 1 wifi connection it has.

This is an issue for so many 3rd party products in my industry (commercial AV) 

Hope this helps!

 

 

__
Community Member

Same issue here: we got a new router & were forced to do the update utility. The workaround here didn't work at all, instead it just continuously tries to connect & never does. Thanks to Google our once perfectly good devices instantly become e-waste.

Rec01L
Community Member

Same issue I had, put your phone in airplane mode then turn your Bluetooth on (app needs to see it's on even if your chrome cast is gen 1) and wife back on after the check as outlined above, connect to the Chromecast wifi, then try again. Most new Android and iOS devices won't communicate with an SSID that isn't connected to the internet (IE your unregistered Chromecast) so the phone is going to try and set it up using your 4/5G connection which won't work. Only option is to not give your phone ANY OTHER OPTION than to use the 1 wifi connection it has.

This is an issue for so many 3rd party products in my industry (commercial AV) 

Hope this helps!

 

 

Nictansh
Community Member

Anyone else finding that they still have the issue after using this troubleshooting method? 

agd
Community Member

Yes, but I think I figured out why.

Once you manually connect to the chromecast wifi network, my phone (Pixel 4a) detected the wifi network isn't providing internet. It pops a notification to tell you and give you 'options'. You need to go into these, and set it to remain connected despite the lack of internet.

If you don't do this, I think the phone just disconnects or disables that wifi again, before the device utility can finish doing it's job.

Utterly stupid design. Took more attempts going around in circles retring this than I want to admit before stumbling onto that tip.

dylanmmurphy
Community Member

Thanks!!! This worked where the other suggested things didn't.

cmsigler
Community Member

@gpries -- *Thank*You*!!!  Like other replies, your discovery of turning WiFi back on at the correct step where it is needed solved this problem for me 🙂 

Thank you thank you thank you!! I just bought a new Chrome Audio from Walmart fro my Transparent speaker and was desperately stuck in Device Utility. Thanks a million for sharing this!

drdogbot7
Community Member

This works but seriously WTF?

Topper007
Community Member

Solution not working on Google Home 

After following the solution steps I get 

"Could not communicate with Google Home" message 

 

sreizes
Community Member

This did not work for my device, the utility cannot find it via bluetooth nor connect via wifi.

chela186
Community Member

This worked perfectly! Thanks so much ❤️

JVargasN
Community Member

1 hour fighting again this s**tty app, and now im able to use chromcast normally, thankiu arigato, u save my day!

Bmorn20
Community Member

Device ultility won't even populate any devices 

Furgus
Community Member

Amazing thanks so much i have spent ages on this!!  Turning Wifi back on fixed this perfectly for me.