Device Utility cannot connect to Chromecast

[llem1973]

When setting up my chromecast, the Google Home app instruct me to use the Device Utility app to activate the device. 

After successfully connecting to the Chromecast's wifi network, Device Utility tries to connect to the device for some time, and then reports that it cannot connect to the Chromecast. No suggestions for troubleshooting are provided. 

How can I resolve this?

Any tips are much appreciated!

[Crystalhowat]

I'm having the same issue with my Google Home right now. Maybe the app isn't working?

[JDY]

I can't find the device utility in the home store. I have home previously installed and Chromecast wants to connect to an old router that's dead. I've performed a factory reset. I find no device utility

[ImpulsiveMedusa]

Your router should have different APs for 2.4 Ghz and 5 Ghz. Some routers have a common AP and this causes this issue, in my experience. Try separating the APs. It worked for me

[llem1973 · Accepted solution]

I was able to get this working by following the instructions in Device Utility, including connecting to the Chromecast's wifi network.

Then, while the app searches for the Chromecast, I changed my wifi connection to my normal home network (not the Chromecast).

Device Utility was then able to find the Chromecast and complete the activation/setup.

I hope someone else finds that helpful.

[Jeran]

Hey there everyone,

Thank you, llem1973 and ImpulsiveMedusa, for posting your solutions! Was anybody still experiencing this issue? If so, please let us know!

Best regards,

Jeran

[Jeran]

Hey everybody,

Did anyone have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran