Disconnected device Chromecast

[Bundyboxer35]

Hi I recently purchased a Chromecast for my mother who is in nursing home, I have set it up but when I go to cast I get this message. Disconnected device
Connect to your Wi-Fi to cast
Check that Disconnected device is online and your phone or tablet is connected to the same Wi-Fi network.
Additionally, make sure that local network access is enabled in your phone or tablet's privacy settings.
I have Chromecasts at home any had no trouble setting them up. 
so I’m assuming it must be the internet connection in the nursing home. It all seems fine though until I go to cast.

Any suggestions on how to fix the problem.

[JenniferV]

Hi Bundyboxer35,

Thanks for reaching out. What mobile phone are you using to cast? If you have an iOS device and it's running on iOS 14 and later, please make sure the Local Network access is enabled for the apps you would like to cast.
 

To turn on Local Network Access, please follow the steps below:

1. Make sure the mobile device you're using to cast is on the same Wi-Fi network as the Chromecast.
2. Open a Chromecast-enabled app.
3. Tap the Cast button. 
   1. Note: The Cast button isn't located in the same place on all Chromecast-enabled apps.
4. A prompt will ask you to allow access to the Wi-Fi network. Tap OK to allow. 
5. The Chromecast-enabled app will then ask to connect to the local network. Tap OK when prompted if you want to connect to the local network and start casting. If you don’t want the app to connect to the local network, tap Don’t Allow. Note that you won’t be able to proceed with casting if you select Don’t Allow.
6. Once the local network access permission is provided, tap the Cast button again to find the list of available devices.
7. Select the device to start casting.

If you initially denied access to the local network but want to start casting, you can always enable access to the local network from the device’s settings.

Do the following:

1. On the iOS device’s home screen, tap Settings. 
2. Tap Privacy > Local Network. You'll find a list of apps.
3. Turn on Local Network Access for the app(s) you would like to cast from. This will allow permissions for Cast to discover local devices when casting.

If the same issue persists, you may check the internet connection present in the nursing home. It might have a captive portal that isn't supported to use for Chromecast.

Thanks,

Jennifer

[JenniferV]

Hi Bundyboxer35,

Just checking in to make sure that you saw our response. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — did those steps help?

Thanks,

Jennifer

[Bundyboxer35]

I tried connecting through kayo by hitting the cast, It came up with connect to nearby device, I tried this and it said enter pin. I could not find a pin.

[Jeran]

Hey there Bundyboxer35,

When you tap the option to cast to nearby devices, and the app is asking you for a PIN, that usually means it cannot find the Chromecast device. Are you able to cast from another app, such as YouTube or Netflix? Or, are you able to cast from another device, such as a different phone or tablet?

Best regards,

Jeran

[Bundyboxer35]

Hi I tried a different app and phone still nothing. I have given up and I’m off to buy a smart tv.

[Jeran]

Hey there Bundyboxer35,

I'm sorry we weren't able to figure out what was going on with the device! Did you have any more questions or concerns that you'd like us to address?

Best regards,

Jeran

[JenniferV]

Hi Bundyboxer35,

Just wanted to see if you still need help. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours if we won't hear back from you again.

Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's us again.  I wanted to check back in should you still have other questions and concerns. We're here to help.

Jeran, thanks for the help. 

Regards,

Jennifer