Disney+ and Bluetooth headphones

[garisonr]

Disney+ audio does not play over Bluetooth headphones when watching content on the Google TV app. You can hear the system sounds when navigating within the app, but sound does not play when a movie or show starts. 

 I've done all the things normally suggested, like re-pairing the headphones, trying different ones, reinstalling the app, factory resetting the dongle, and turning off surround sound. None work. 

All other apps play audio just fine. Is Google working on a fix for this with Disney?

[garisonr]

Follow up: I chatted with Disney+ support about this and they said it's a known issue that they're working on with Google.

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[garisonr]

Has Google addressed/fixed this?

[Jeran]

Hey there garisonr,

The last time I heard this issue reported was this thread back in October. Aside from that, I haven't seen much on it. I can double-check with the engineering team to see if this is something they are aware of, or if it is something on Disney's side of things. You are also more than welcome to try the troubleshooting that Asheperdson provided in that thread to see if it helps.

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from garisonr, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran