Disney+ crashing on chromecast 4

[Kramervin]

Hi Im Using Chromecast 4 with google tv.

I aready install Disney + apps but eveytime i open the apps and choose profile it keeps on crashing.

I installed the latest Disney+ app

[djtetei]

Clear cache and data on Disney Plus application. Force stop the application and open it again.

[Kramervin]

Yes. I already did that still crashing.

Chromecast 4 has the latest firmware.

[djtetei]

Reboot the Chromecast device - unplug it from the main power grid for about 5 minutes then plug it back in.

Verify if Disney Plus servers are up and running.

Acces your Disney Plus account from a pc, log out then log it again.

[Kramervin]

Hi. I did already.

Im using also Disney+ on mobile its working.

I have 2 android boxes chromecast 4 and mboxs both have same issue with disney+ apps. Crashing after i press the profile

[djtetei · Accepted solution]

Try cycling WiFi on off on the Chromecast device and try again.

Lastly, uninstall the application and reinstall it again.

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from Kramervin, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran