Disney+ no longer working on devices

[AsNo83]

Hi. Changed internet service provider and Disney+ app will no longer work on Chromecast with Google TV or on either of 2 Android phones connected to same WiFi network as Chromecast.

Reboot of modem, factory reset of device, uninstall and reinstall of app has not resolved. Please help 

[kiltguy2112]

Turn off the wifi on your phone. Fire up Disney+. If it works with mobile data, the problem is with your new ISP. 

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[AsNo83]

I've tried addressing it with ISP and Disney. The app still doesn't work like it should. I can however get some things to play using Google assistant. Any other suggestions?

[Jeran]

That is strange that the app is still giving you issues. With all the troubleshooting you have already tried, are you able to connect the Chromecast to a different network, such as a mobile hotspot, to see if the casting works on the other network? That way, we can isolate the issue further.

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[Jeran]

Hey there!

We haven't heard back from AsNo83, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, kiltguy2112!

Best regards,
Jeran