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Disney+ won't cast toy Chromecast

FranktheTank1
Community Member

Disney+ keeps giving me an error message 43 when I try casting from my Google phone to my Chromecast. I factory reset the Chromecast, signed out of the Disney+ account, etc., yet it keeps giving me the error, on all my Chromecasts. 

I can watch the videos on my phone, just can't cast. My kiddo tested it and was able to cast Disney+ using another account. 

I'm not sure what the issue is. 

Thank you. 

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there,

I apologize for the late response, thank you for being patient! Were you able to fix that Disney+ issue? If not, I'd be happy to help out, as it sounds like this issue has been quite the headache for you. This looks like a Disney+ specific error, here is their article on it. It says the video you’re trying to watch can’t be played at this time. This could be due to a connectivity issue or the video that was added to your watchlist previously has since been removed from our platform. Please try reinstalling and restarting the Disney+ application to see if the content disappears.


I hope that helps, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

JenniferV
Community Specialist
Community Specialist

Hello FranktheTank1,

 

It's us again. We want to make sure you're all good — how did the steps go?

 

Thanks for the help, Jeran.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi FranktheTank1,

 

Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer