02-15-2022 02:07 AM
Answered! Go to the Recommended Answer.
02-15-2022 03:14 AM
Hi RachelK,
Third party manufacturers that include the Google cast protocol are responsible for pushing updates to the devices they sell.
Please try switching your TV off at the power supply for a minute or two and then back on again. If that doesn't resolve your issue then please reach out to Hisence support for further help.
Regards,
Cathal
02-15-2022 03:14 AM
Hi RachelK,
Third party manufacturers that include the Google cast protocol are responsible for pushing updates to the devices they sell.
Please try switching your TV off at the power supply for a minute or two and then back on again. If that doesn't resolve your issue then please reach out to Hisence support for further help.
Regards,
Cathal
02-21-2022 09:19 AM
Hi folks,
Thanks for the help, Cathal_S!
@RachelK, how's it going? Do you still have other questions and concerns?
Thanks,
Jennifer
02-24-2022 09:28 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
02-25-2022 10:05 AM
Hey there!
We haven't heard back from RachelK, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Thank you for your help, Cathal_S and Jennifer!
Best regards,
Jeran