As my TV don't have eARC, I directly plug the Chromecast with Google TV to eARC of soundbar. However no sound in Netflix (when using Dolby 5.1) and Disney+ when the Dolby Plus and Dolby Atmos is detected. However, when I turn off the Dolby Plus and Dolby Atmos, sound is back.
However when using "Amzon Fire TV Stick 4K Max" to replace my "Chromecast with Google TV" (same setting), all working well (Dolby 5.1 and Dolby Atmos) which means this is not problem of my soundbar and TV.
How can I fix the problem? Thanks
Thanks for reaching out. Let's sort this out.
Quick question: Does your TV or HDMI port support Dolby Digital Plus Dolby Atmos? Please try to reboot your Chromecast and use a different app and check if the same issue will persist. Resetting the Chromecast might also help.
keep me posted.
My TV don't have ARC/ eARC HDMI, that's why I am using the eARC port of my soundbar.
I have tried to reset the chromecast, restore to factory setting and reboot many times, but still nothing happened. But when I replaced the chromecast with fire TV (also using the eARC HTMI of soundbar), Dolby Atmos / Dolby Surround works.
This make me think that it may be the firmware bugs and I hope Google can solve the problem.
Hey there Tony_Chan,
I'm sorry about the late response on this thread, were you still having those surround sound issues? Here is a related thread about the issue you're experiencing. The OP of the thread was having issues because his TV did not support eARC even if his soundbar did, which did not allow the Dolby Atmos functionality. What kind of TV do you have?
I look forward to your response, and if you had any other questions, please let us know.
No problem at all! In this case, we may have to contact a higher tier of support, as they would have more tools to help locate the issue. If you would like, I can either have an agent get into contact with you, or if you prefer, here is how to get a hold of support.
I'm sorry we couldn't be more helpful, but if you had any other questions, let me know.
Hey there Tony_Chan,
Were you able to reach out to Chromecast Support about this issue, or did you need me to send you a form to have a higher tier of support contact you?
I look forward to your response!