Dolby Vision is unusably dark using the chromecast. This is comparing to an appleTV and the Native app in an LG oled TV, using the same settings, and both of those look correct. Since the oled TV brightness is limited to start with, this make Dolby Vision unusable with the chromecast. On reddit multiple users report this problem.
I don't have Dolby Vision to verify but it sounds like something has to be fixed.
Please share your feedback to the Google TV team by using the Feedback option: https://support.google.com/googletv/answer/9654581
Hey there brandonr,
Let me ask you the same questions I asked Pixelcowboy to see if we can find out what's happening here.
Thank you for your help on this, and I look forward to your response as well!
Hey Jeran, here are the answers:
Hey there Pixelcowboy,
I tried to re-create the issue on my own TV, but everything seems to be working properly. Let me just ask you a few questions to better understand what's happening:
I appreciate your patience on this, and I look forward to your response!
Hey there Pixelcowboy,
Go ahead and give these steps a try, and see if they help out:
Let me know if those steps help at all, I look forward to your response!
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, Jeran.
Hey Jeran, thanks for checking back. So it appears my Philips Hue Sync Box was the culprit for the degraded quality.
Plugging the Chromecast directly into the TV fixed the issue, so I have to figure out if there's still a way to use it with the Sync Box, but I'll reach out to Philips about that. Thanks!
brandonr, thanks for keeping us in the loop and glad to hear that the issue has been sorted out. Give us a shout should you need help in the future, you know where to find us.
Thanks for lending a hand here, RXShorty, Jeran, and Archie.
Pixelcowboy, how's it going? Have you tried the suggested steps shared by Jeran? Let us know if you still need help or if you have other questions and concerns otherwise, we'll be locking this thread after 24 hours.
Even after the latest Android update to my Chromecast with Google TV Dolby vision is still way too dark compared to the native tv apps like pixelcowboy has started . I have completed all steps mentioned above and Chromecast is plugged straight into the TV and still no fix. Dolby vision works on other apps such as Netflix but not HBO . Is there a fix or update on the way this is getting really frustrating as dolby vision on HBO USED TO WORK when I first bought the Chromecast and after some months I noticed vision stopped working and has been that way for what seems like the last 6 months . I really don't want to have to switch streaming devices
Pixelcowboy, could you please try to plug in the Chromecast into a different TV screen, if one is available and check if the same issue persists?
Mikevasq, if the issue is isolated with the HBO app, please clear its cache and data and reinstall it. You may also reach out to HBO support for additional help.
We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.