Error: Full remote unavailable. make sure you streaming device has the latest software - iPhone

[Scott03]

Hi all, I just brought a brand new chromecast with remote. I've updated to latest software on chrome cast, and uninstalled/re-installed the iPhone App.  Yet I still get the error when I select my device...

Full remote unavailable. make sure you streaming device has the latest software.

Any suggestions how to resolve? 

[Igr]

I've got the same issue

[JenniferV]

Hi folks,

Thanks for reaching out. Let's check on this further. 

Quick question: What is the LED light status in your Chromecast and Chromecast Voice Remote? Where are you getting this message, is it in the Google Home app or in your TV screen? Please reboot your Chromecast and Chromecast Voice Remote. If the issue persists, factory reset your Chromecast and Chromecast Voice Remote.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Igr]

Hi, I have a feeling that the reason was the Gboard app and Co. needing time to update to the latest version on the newly installed Chromecast, as it has resolved on its own eventually 🤷🏻‍♂️

Thanks for the attention though, regards

[Scott03]

Hi Jennifer thanks for your response.

it’s on the google home app on my iPhone

I have checked for updates on the chrome cast and it is up to date, and the Google Home app I uninstalled and reinstalled on my phone.

funnily enough, I just checked and had an option to pair the remote. This is not something I had ever had before . That’s working now, thanks.

[Jeran]

Hey there!

It looks like Scott03 and Igr's issue was resolved, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran