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Error when cast Netflix or Amazon Prime

dannnwolf
Community Member

Problem:

1. Opened Netflix and cast it to the Chromecast. 

2. Upon waiting for 5 minutes the error message :'SSCR-S4010-2203-2473-G' popped up.

2.1 Error Message: Failed to establish a session with the selected device

2.2 Googling this error: https://help.netflix.com/en/node/118432 (which says they don't have a solution)

3. Then opened Amazon Prime and attempted to cast, but the application closed on the Chromecast

4. After doing so, restarted the router and Chromecast. The error persisted 

1 Recommended Answer

djtetei
Bronze
Bronze

Clear Netflix cache and reboot your phone.

Reboot Chromecast - unplug it from the main power grid for about 5 minutes then plug it back in.

View Recommended Answer in original post

3 REPLIES 3

djtetei
Bronze
Bronze

Clear Netflix cache and reboot your phone.

Reboot Chromecast - unplug it from the main power grid for about 5 minutes then plug it back in.

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from tannnwolf, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran