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Factory rest

Siepeen
Community Member

I have just moved home and changed to a new wifi.  I can't set up the chromecast or pair my phone to the device as it remembers the old wifi.  I shave tried to remove network to no avail.   There isn't a button or a tile to push on my Chromecast device so I can't do a factory reset.  Does anyone have any ideas??

1 Recommended Answer

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Siepeen,

Please see the screenshot below for where to find the reset button on a 2nd generation Chromecast.

Reset-Your-Google-Chromecast-1.jpg

Factory reset:

https://support.google.com/chromecast/answer/6254654 

 

 

Regards,
Cathal

View Recommended Answer in original post

4 REPLIES 4

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Siepeen,

Please see the screenshot below for where to find the reset button on a 2nd generation Chromecast.

Reset-Your-Google-Chromecast-1.jpg

Factory reset:

https://support.google.com/chromecast/answer/6254654 

 

 

Regards,
Cathal

JenniferV
Community Specialist
Community Specialist

Hey folks,

 

I appreciate the help, Cathal_S.

 

Siepeen, hope that helps. Feel free to let us know if you still need assistance.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello Siepeen,

 

It's me again. I wanted to check if you still need help. Don't hesitate to reply to this thread if you still do.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer