10-17-2022 12:38 PM
We have 3 chromcast devices. Two first generation and one second. All have worked well for as long as we’ve had them. With the exception of BritBox, they all work fine. About 2-3 months ago the app no longer works on the first generation devices. When casting, I pick the device, and it connects to the TV, but the perspective is off and the image fills the whole screen. The dots begin to twirl, and after a few minutes it drops back to the standard, disconnected device display. For a few minutes after that, the app shows the device as connected, and then the app clears and I’m back to being nowhere.
I’ve kept one 1st gen in it’s current configuration, and completely reset the other. Every component in our home network has been rebooted and checked. I’ve reloaded the app. My wife even got a new iPhone.
So the problem rests squarely with BritBox.
I’m hoping that there might be a snarky software engineer out there who’s feeling their oats, is interested, and can replicate the issue. Which might lead to a few more reports of the issue, or perhaps even start a higher level investigation that might lead to a solution.
As for me, though I wrote my first FORTRAN program in ‘67, and am now 67, I come from a completely different coding background; and I don’t have much faith in what is taught as ‘computer science’ today. This is a real world example of why.
10-22-2022 12:27 PM
Thanks for reaching out. Quick question: is this only happening when casting on the 1st gen Chromecast or even on the 2nd gen Chromecast? Please clear the cache and data of the BritBox app and reinstall it. Rebooting your phone and Chromecast might also help.
If the issue persists and the issue is isolated when using the BritBox app, please reach out to the app developer for further help.
10-26-2022 12:22 PM
@Dan_A, thanks for the help.
@stuffduff, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
10-27-2022 01:09 PM
Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,