Frozen screen tv

[Drewjudah]

 my tv is stuck at this screen. Recently moved and my wifi name changed so i can’t reset it from the google home app at all. Is there anyway to fix this?

[Jeran]

Hey there Drewjudah,

I'm sorry to hear that your TV is stuck! I can imagine this issue is pretty frustrating, so I'd be happy to help out where I can. Let me just ask you a couple of questions regarding the device:

• What model of TV do you have?
• Are you using Chromecast built-in, or Chromecast with Google TV?
• Have you attempted a factory reset on the TV?
• What troubleshooting steps have you already tried?

In the case where you're troubleshooting Chromecast built-in, you would find better support reaching out to Toshiba Support, as Chromecast built-in is an open-source software, and Toshiba would be able to assist you further.

I look forward to your response, and if you had any other questions or concerns, please let me know.

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey Drewjudah,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran