05-20-2022 07:36 AM
Hi,
The cursor on the Gboard does not move down to the keyboard in order to choose the specific letters. It did work at first. I can t sign in to my streaming account. Any suggestions? Also the picture of the Gboard on the TV is larger with a white background above.
06-08-2022 02:34 PM
Hey there pawlusho,
I apologize about the late response, thank you for being patient! Were you able to fix that Gboard issue? If not, I'd be happy to help out, as I can imagine this issue is quite tricky to troubleshoot on your own. Let me just ask you some questions about what's happening:
I recommend that you make sure the Chromecast's firmware is up-to-date, the Google Home app is up-to-date, and try to see if other phone keyboards are having the same issue. After, I would recommend that you clear out the cached data on the Gboard app.
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
Best regards,
Jeran
06-12-2022 06:00 PM
Hi there,
Thanks for the help, Jeran.
pawlusho, how's it going? Did you manage to get your device working?
Thanks,
Jennifer
06-13-2022 06:04 PM
Hi pawlusho,
Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer