06-24-2022 06:04 PM
Hi I've just connected my new Google TV Chromecast to my TV. Unfortunately my T V is turning off on its own. Please help as this is very annoying. I have always had a Chromecast unit on my TV, just updated.
Any suggestions would be great.
06-29-2022 11:39 AM
Hi Gazzzza,
Thanks for reaching out and I'm sorry to hear that you're having an issue with your device.
Quick questions: is this happening when you are watching a video on your Chromecast with Google TV, or even when it's in idle mode? How often does the issue occur?
Try the steps below:
Let me know how it goes.
Thanks,
Jennifer
07-02-2022 11:46 AM
Hello there,
It's me again. I want to make sure you're all good — how did the steps go?
Thanks,
Jennifer
07-03-2022 03:15 PM
Hey there,
Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer