Google Assistant Settings Missing From Child Profile in Family Link

[raidi8]

Help please. I added kids accounts via Chromecast For Google TV and I now want the Google Hub Max to be able to recognise their voice and face so they can make video calls etc. The problem is the Family Link app for each child's profile is missing Google Assistant settings. The instructions state to go into Manage Settings and then Google Assistant and then Add your child to new devices. There is no Google Assistant listed.

[Jake]

Hey raidi8,

Thanks for reaching out. I wanted to jump in, and see if I could be of any help. I did find an article with more details. Please let me know if that helps answer your question, or if you have any other questions from here.

Best regards,

Jake

[raidi8]

Thank you. I have been meaning to update this thread. I did manage to get Google Assistance settings for my kids accounts by deleting the accounts that Chromecast with Google TV had created for them from Google TV and the Family Link App. I then created new account for them from within the Family Link App, giving them a Gmail address. This game me the Google Assistant setting and other for the kids accounts. I then went back to the Chromecast with Google TV and it automatically brought up the kids account which I then added.

Because I now had the Google Assistant settings in the Family Link app, I was able to add the face and voice match for them. There is one problem remaining though. I am still unable to get Google Duo on the Google Hun match working for them.

I installed Google Duo on their iPads and was able to log in one of the kids using their new Gmail address but this didn't work for the other kid. What's more is the kids that I was able to log into Google Duo with was still unable to use Google Duo on the Google Hub Max. I have given up for now.

[Jake]

Hey raidi8,

I am glad to hear you were able to get your kids linked to your family account. I am sorry to hear you are still having trouble with the Google Duo, though. I found another article with more details that could be of help. Please let me know if that does help out, or if you are still having any trouble from here.

Best regards,

Jake

[Jake]

Hey raidi8,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[raidi8]

Thank you, I read the your linked article but was unable to find anything to assist me in getting the kids accounts up and running using Google Duo on the Smart Display's. I did read through the steps and ensured that I had those steps completed in my own account which I did. I will have a search for more information in relation to Google Duo and Kids account particularly for Duo on the Google Hub Max.

[Jake]

Hey raidi8,

I am sorry to hear the article wasn't able to help you further. I did find an article about Duo that has a little more details. Please let me know if that helps, or if you have any questions from here. I would be happy to review further, and assist.

Best regards,

Jake

[Jake]

Hey raidi8,

I wanted to check in with you, and see if the other link was of any help. Please let me know if you have any questions from here, as I would be happy to take a closer look.

Best regards,

Jake

[raidi8]

Thank you for following up. Unfortunately this article does not help me to get the kids accounts working with Duo on the smart display.

[Jake]

Hey raid8,

I am sorry the article was not of any help, and for the late reply. I did find another article that could be of help. Please let me know if you have any questions from here, as I would be happy to ensure you are all set up and good to go.

Best regards,

Jake

[Jake]

Hey raid8,

I wanted to follow back up with you once again, and see if you had any questions from here. Please let me know, if the other article had helped resolve your issue.

Best regards,

Jake

[raidi8]

Hi Jake, I’ll try and find the time this week to take another look. Thanks 

[Jake]

Hey raidi8,

Please let me know if the other article is of any help when you have the time to troubleshoot that. I want to ensure you are good, and everything is working from here.

Best regards,

Jake

[Jake]

Hey raidi8,

Please let me know if you were able to resolve the issue, as I want to make sure everything is good to go. Please let me know if you have any questions as well, as I would be happy to review.

Best regards,

Jake

[Jake]

Hey raidi8,

I wanted to check back in with you. Was the article of any help? Let us know, as we would like to ensure you are good to go from here.

Best regards,

Jake

[Jeran]

Hey raidi8,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[raidi8]

I haven’t had a chance to look at the latest article yet as I’m away this week. I don’t think it’s wise to shut it down when the issue hasn’t been resolved and other people may benefit from resolving these issues.

[Jeran]

Hiya raidi8,

We'll keep the thread open for you, we just haven't heard back from you in a few days, and we like to keep the forum fresh. Let us know when you have a chance to try Jake's troubleshooting.

Best regards,

Jeran 

[Jeran]

Hey raidi8,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[raidi8]

I haven’t had any luck unfortunately. Thanks for your help.

[Jeran]

Hiya raidi8,

I'm really sorry you've been experiencing this issue. If you don't mind, would you be able to submit feedback via the Google Home app to let Google know? That way, if there is something wrong with the app, the engineering team can look into it. 

Best regards,

Jeran

[Jeran]

Hey raidi8,

Just checking up again, did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Best regards,
Jeran
 

[raidi8]

Thanks for checking in. I haven’t been able to get video calls to work for the kids on the hub. But I will try again at some point. This can be closed. Thanks again.

[Jeran]

Hiya raidi8,

No problem at all. If you have any more questions or concerns in the future, please feel free to create a new thread.

Good luck, and I hope you have a good one!

Best regards,

Jeran