12-25-2021 04:44 AM
Hi there
I have bought a new google chromecast 4 gen and a google nest mini 2 gen.
I have completed the setup on google home, and everything works fine.
I can play music on the nest mini via the assistant.
I can cast from my phone to the chromecast directly.
I can use the assistant mic on the chromecast remote to play PawPatrol on Netflix.
What I cannot do is the following:
I cannot use the assistant on the nest mini or on my phone with google home app, to play PawPatrol on Netflix TV (chromecast). Or any other content.
The assistant recognizes everything, but when it actually wants to open Netflix on the chromecast, it says I could not understand.
I have confirmed the wifi settings, also the google accounts, and the linked netflix account. All is correctly configured.
It looks like a permissions problem but I'm not sure.
The problem comes in with the Chromecast, as the Nest Mini can still control my smart plug (outlet).
Is there maybe anything that I missed with regards to the chromecast?
Answered! Go to the Recommended Answer.
12-28-2021 10:30 AM
Are you using the same Google account in your Google Home app and the Google app on your phone, and on your Chromecast?
In any case, for further troubleshooting I'd recommend that you contact the Google Nest support team directly. They'll be able to check on further possible troubleshooting options and next steps.
01-06-2022 11:16 AM
Hello Jannie,
Can you check if you have enabled personalized results and history?
You must enable history on assistant if not enabled, many services won't work.
Open home app -> click your user icon -> assistant settings
For personalized:
Find "personal result" and enable it on both, your phone and on the mini/nest.
For history:
Search for "your data in the assistant" and check it is enabled (at least basic history)
I had similar issues with my Nvidia shield and this helped.
12-25-2021 04:57 AM
Is your Chromecast linked to your Nest Mini?
12-25-2021 05:00 AM
Hi @Dav thanks for taking the time to reply.
Yes, they are linked, as far as I know. There might be a small technicality that I am missing, however I have been through the process a couple of times, just to make sure I didn't missed anything.
I have also factory reset the chromecast.
They are in the same room, ie. living room. So I have the TV (chromecast 4 gen) and the Speaker (nest mini 2 gen)
12-25-2021 05:03 AM
Does it only happen with Netflix or other apps as well? If you tried YouTube as a test, what happens?
12-25-2021 05:08 AM
Nope, not only Netflix. However, commands that reference Netflix, would say "sorry, I do not understand"
For the other apps like Youtube, or Prime Video, it will say "got it... launching Prime Video on TV", but nothing happens.
I should also be able to turn the TV off or on, and those commands are accepted, but nothing happens on the TV. I do have CEC enabled.
12-25-2021 05:29 AM
Is your Chromecast set as your default TV in the Google Home app settings?
12-25-2021 05:49 AM
Yes, If I go to the Speaker ( Nest Mini) in Living Room
Settings > Audio
Default music speaker = Nest Mini (Speaker)
Default TV = TV (chromecast)
12-25-2021 08:35 AM - edited 12-25-2021 08:35 AM
Okay, let's try these steps:
12-25-2021 11:21 AM
Hi @David_K
Thank you, I have done the above, but can confirm no change.
Devices and router on in the same room. around 4 - 5m away.
Assistant from Nest Mini or from Phone gives the same error.
Nothing except the Chromecast (remote) can start a movie on Netflix or similar app.
12-26-2021 07:00 AM
Let me share this with other experts to see if they have any ideas.
12-26-2021 08:55 PM
No problem.
Would it be worth it to factory reset chromecast and load it with a new google account ?
So new google account on speaker and new account on chromecast?
12-26-2021 10:09 PM
So I am busy resetting the Chromecast again, but I am doing the configuration without Google Home App.
Still using the same google account
When it goes to link services, it shows something went wrong, for a couple of seconds. Then it continues and shows YouTube music as a service. I can then select Netflix.
Maybe someone from the tech side would know what happens behind the scenes on the linking step and if their could be a problem with my linked services?
12-27-2021 06:22 AM
That's an interesting observation. After the setup, you can try unlinking and relinking Netflix?
Now try linking it again?
12-27-2021 06:42 AM
Hi
I have unlinked my Netflix subscription. It now shows Link as the only option
The strange thing is that Netflix is still working on Chromecast. It shows on Chromecast subscription require to enable settings.
But it's still working, I'm not sure if it should be.
12-27-2021 10:01 AM
Is there any support I can get from Google on this matter? Or should I return this device.
I have done everything possibe, so many online posts and still nothing.
I have cleaned and factory reset the cast and another phone. Created a new google account, new home, used that on phone and cast, but still no luck.
I do get an error code when trying to open YouTube on TV, but only sometimes.
When there is no error, I would get power on off screen on google home, and nothing happens on tv.
The error would be something like:
Please choose another video
Please report this id
X2A5 FHT9 STHH
12-27-2021 11:57 AM - edited 12-27-2021 11:57 AM
I asked a specialist for some further steps you can try and this is what they suggested.
12-27-2021 10:54 PM
Thanks for coming back to me @David_K
I have also tried the above, with no luck.
I can see the remote option now, in google home for the chromecast. So I can control the chromcast with my phone using the virtual remote.
However, still not able to control via google home assistant or via google nest mini gen 2.
When there is a voice command for the chromecast to action, nothing happens. Using the remote, it works seamlessly.
Could this be a hardware problem?
12-28-2021 10:30 AM
Are you using the same Google account in your Google Home app and the Google app on your phone, and on your Chromecast?
In any case, for further troubleshooting I'd recommend that you contact the Google Nest support team directly. They'll be able to check on further possible troubleshooting options and next steps.
12-28-2021 11:23 AM
Thanks for all you help, appreciate it.
Yes, I used the same account on all.
I think it might be a support problem in South Africa maybe.
01-06-2022 11:16 AM
Hello Jannie,
Can you check if you have enabled personalized results and history?
You must enable history on assistant if not enabled, many services won't work.
Open home app -> click your user icon -> assistant settings
For personalized:
Find "personal result" and enable it on both, your phone and on the mini/nest.
For history:
Search for "your data in the assistant" and check it is enabled (at least basic history)
I had similar issues with my Nvidia shield and this helped.
01-12-2022 11:30 AM
Hey there,
Did you have any more questions or need any additional help?
Thank you,
Jeran
01-18-2022 09:41 AM
Hey there,
Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.
Just checking up,
Jeran
01-19-2022 10:22 AM
Hey there!
We haven't heard back from janniebasson001, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.
Thank you for your help, David and Baston!
Best regards,
Jeran