cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Chrome doesn't recognize my Chromecast - PLEASE HELP

arthuraz
Community Member

Hello, everyone. I have a Chromecast 3 installed in my bedroom's TV and it worked fine until a couple of months ago, when I could only connect my phone to it, but not my desktop PC. Google Chrome browser strangely stopped recognizing the device and today I realized it is not even recognized in the "Bluetooth and other devices" menu. I tried rebooting my Chromecast, turning my router on and off multiple times and even accessed the router's configurations (it's a dual band router, by the way). I thought it could have to do with the AP isolation option, but it is disabled on both wireless networks. Can somebody please help me solve this?

1 Recommended Answer

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Is it only your PC that has trouble ?  If so I suspect it's a settings issue on the PC itself.  

 

Here are some troubleshooting steps let me know if these work 

 

https://support.google.com/chromecast/answer/3249268?hl=en-CA#:~:text=Make%20sure%20your%20computer%....

View Recommended Answer in original post

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Is it only your PC that has trouble ?  If so I suspect it's a settings issue on the PC itself.  

 

Here are some troubleshooting steps let me know if these work 

 

https://support.google.com/chromecast/answer/3249268?hl=en-CA#:~:text=Make%20sure%20your%20computer%....

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from arthuraz, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Ashepherdson!

Best regards,
Jeran