Google Chromecast TV remote issue

[doogie893]

Anyone had issues with the Google Chromecast TV remote?

I've reset the Chromecast and the Remote, both are paired and updated to the latest firmware.

However the back button the remote does not work, it clicks fine and mechanically feels okay.

All the other buttons seems to work okay.

I tried un-pairing and re-pairing the remote but still the same.

[JenniferV]

Hi doogie893,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. 

Have you tried replacing the batteries? If you haven't yet, please replace all batteries at the same time. Do not mix old and new batteries and do not use lithium-ion or any other batteries with rated voltage above 1.5 V. Resetting it again might also help.

Let me know how it goes.

Regards,

Jennifer

[JenniferV]

Hello there,

How's it going? Did those steps help?

Thanks,

Jennifer

[doogie893]

Hi,

Thanks I’ve already tried those things.

I’m pretty confident it’s a hardware issue, however I’m now using my Samsung TV smart remote to control it, so it’s not a major issue.

Thanks

Craig

[JenniferV]

Hey doogie893,

Got it. If you want, we can check this in our end and further assist you with your Chromecast Voice Remote. Please fill out this form and let me know once you are done.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. We haven't received your form. Have you had a chance to fill it out? 

Thanks,

Jennifer

[JenniferV]

Hello doogie893,

How's it going? Do you still need help?

Thanks,

Jennifer

[doogie893]

Sorry for the delayed response.

The remote definitely has a hardware issue, I see you sell them on the store.

Thanks for your help.

[JenniferV]

Hey there,

You're welcome and thanks for getting back to us. Yes, we sell the Voice Remote in our Google Store. Also, we can check the eligibility of your device for replacement. To further assist you with this, you may fill out the form above.

Regards,

Jennifer

[doogie893]

Hi,

Thanks I have completed the form, not sure if my remote is still within warranty or not.

[JenniferV]

Hi doogie893,

You're welcome. We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep an eye on your email as they may reach out to you anytime soon. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Jennifer