Google Chromecast with Google TV 4K - cannot connect Bluetooth headsets

[dumitrudan608]

Hi,

I'm trying to connect my headsets to Chromecast, but when I reach "Bluetooth pairing request" I can't click on the Pair button. If I click up and down, I hear the sounds, but it's like the screen is frozen, and I can only go back, not click ok.

I have the latest software version , Android 12, and I factory reset it a couple of weeks ago, after the last update.

[JenniferV]

Hello dumitrudan608,

Thanks for reaching out. Let's check this further.

Quick questions: what's the make and model of your Bluetooth device? Can you pair your headset via Bluetooth to a different device? T

Give these steps a try:

1. Reboot the Bluetooth device and Chromecast with Google TV.
2. If you have paired another Bluetooth device with your Chromecast with Google TV, please disconnect it. Take note that you can only connect one audio device at a time.
3. Unplug your TV for 10 seconds and then plug it back in. Once the TV is on, try pairing it again.
4. Try to pair your Bluetooth device to another device (Example: Phone or tablet) and check if it will pair successfully.

Thanks,

Jennifer

[JenniferV]

Hey there,

How's it going? Did the steps help?

Regards,

Jennifer

[dumitrudan608]

Hi Jenny,

I was able to connect my headsets eventually. The thing is the "pair" menu is still not behaving as it should, because the first 5-7 seconds when it pops up, no commands work and it's unresponsive. What has changed now is that after that time the commands start to work, and I'm able to press down, up, and ok to pair the headsets. Was able to replicate it 3 times.

[JenniferV]

Hi dumitrudan608,

Thanks for getting back to us. To make sure we are on the same page, could you please confirm if you were able to connect your headset via Bluetooth to your Chromecast with Google TV (4K)?

I'll look forward to your response.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

Best,

Jennifer

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Jennifer.

Thanks,

Archie