Google Chromecast with Google TV keeps uncasting

[antonang]

My Google Chromecast with Google TV lately kept uncasting. I tried to update, reset the Chromecast and update the smart TV but this doesn't solve the issue. When I replaced this chromecast with an older generation Chromecast, the casting becomes continuous, there is no more repetive uncasting and disconnection. Hence, this rules out the problem being the internet connection.

How can I fix the issue of Google Chromecast with Google TV disconnecting and uncasting frequently? Thanks.

[antonang]

How can I contact a real Google Chromecast Technical Support person, rather than waiting on any reply from community members to help me solve my Chromecast problems? Thanks.

[JenniferV]

Hello antonang,

Thanks for reaching out and for being a step ahead of us. To cover all the bases, please try to plug in the Chromecast with Google TV (4K) into a different HDMI port on your TV. If the issue persists, please provide the following information below:

1. Cast firmware version.
2. Android version of your Chromecast with Google TV (4K).

If you still wish to speak with one of our support team, you may contact them through this link.

Best,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the step go? Do you still need help?

Thanks,

Jennifer

[antonang]

Hi Jennifer, I had plugged it into a different HDMI port and it is still having the same problem.

From Google Home app, the cast firmware is 1.61.304433

With the Google TV/Chromecast remote, I wento System > About and here are the information.

Android TV OS version: 12
Android TV OS security patch level: July 1, 2022
Kernel version: 4.9.269 $1 Fri Jul 8 08:51:36 UTC 2022
Android TV OS build STTE.220621.019.A2.9082754

How do I contact your support team? Using your link, what do I enter under Step 1 (What can we help with?) ? Thanks.

[JenniferV]

Hey antonang,

Thanks for getting back to us with the information. If you would like, you can fill out this form so our team can further assist you with this, but if you still want to reach out to our support team using the previous link I've provided, simply put your concern under step 1 and hit next. You should be able to see the option on how to contact them.

Thanks,

Jennifer

[antonang]

Thanks Jennifer, I had completed and submitted the online form. Currently, I have reverted to using the older generation Chromecast (without the Google TV and remote control device). This doesn't have the uncasting issue.

[JenniferV]

Hello antonang,

Got it and we received your form — thanks for filling it out. I'll hand it over to our team and they'll reach out to you via email anytime soon so keep an eye on your inbox.

Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Jennifer