Google Chromecast

[fraser304]

Can someone please help, I am so disappointed with my purchase of the Chrome cast.

We do have a Hisense TV ,and the Chrome cast works fine for about 3 days, and after that when watching any Channel it pauses every two minutes, it is impossible to watch any show right through.

It would appear that this is a problem with the item as checking other support information , plenty of people are seeking a fix to the problem.

One of the pieces of information I was told is to do the following.

 1 turn off the modem

2 Remove the chrome cast from the TV

3 Disconnect the power.

Then reconnect all items, this did work for 3 days, then back to pausing again.

I do feel that i have  purchased a dud, ,some of my friends are also having the same problem.

As i did pay A$100.00 for this item , I do want something that works.

Trust you can assist as I am so frustrated with this item.

Regards

Ian Fraser

[emgi2]

The pausing usually happens when you try to play content from website or directly from app? (Most websites with pirated content will do this, it has been there since Chromecast 2)

[fraser304]

  I am confused, I purchased the Google cast to watch the programs with the APPS,  is this  not what the cast is for. on the TV Is there some way i can change the settings on the Chrome cast Example change the mode to 480P or 720P, I am not using any pirate content

[emgi2]

To change resolution, you need to have Google TV Chromecast which comes with remote. Then you need to open settings, picture settings and there is option to change resolution.

[fraser304]

Ok Thanks will try that

[JenniferV]

Hi folks,

I appreciate your help, emgi2.

fraser304, how's it going? Do you still need help?

Thanks,

Jennifer

[fraser304]

Thank you for your reply, sad to say still having the same problems, a number of my friends are still having the same problems, it would appear to be a big problem as upon checking on google  support there are a number of people with the same problem, in its present format just not able to watch any program by example any program that is 42 minutes long with the pausing it takes 1 hour, just cannot go on watching in  this way just about ready to put in the rubbish bin

[JenniferV]

Hi fraser304,

Thanks for getting back to us and I'm sorry to hear that you're still experiencing the same issue with your Chromecast. Let's sort this out.

Is this happening in all video apps that are downloaded on your Chromecast with Google TV (E.g. Netflix, HBO Max, YouTube, Amazon Prime, etc), or in just one particular app? Could you please check if the same issue persists when casting a video from your phone to the TV? You can also try the additional steps listed below:

1. Plug in the Chromecast into a different HDMI port on your TV.
2. Plug it in on a different TV screen if applicable.
3. Clear cache and data of the affected app(s).
4. Reinstall the affected app(s).
5. Factory reset your Chromecast.

Thanks,

Jennifer

[fraser304]

Thank you for your reply, i am going into the retail store I did purchase the Google chrome cast from, and do a swap over to see if that works. 

I do  not use Netflix or Amazon prime  , the only one I do use is Google tv which comes with  the Chrome cast, in response to to your question I do try to watch on our tv 7 PLus and 9 one, i do not use Netflix or Amazon prime, or any show on other channels The shows that I am trying to watch are Cold Case and without a trace, and various other programs which the same problem occurs

[JenniferV]

Hey there,

Thanks for the swift reply and for the additional info. Since you'll be replacing your Chromecast with Google TV, please observe the behavior of the new device and keep me posted.

Best,

Jennifer

[fraser304]

Hi Jennifer

Thank you for your help and assistance with my Google Chrome cast .I did do a swap with the retail store, and reloaded the Google Chrome cast with all the all the Apps that i require.

The good news is at present all is good and working, trust it will continue.

[JenniferV]

Hi fraser304,

Cool! Glad to hear that everything is up and running now with your new Chromecast with Google TV. In the meantime, do you still have other questions and concerns?

Regards,

Jennifer

[fraser304]

Hi Jennifer

Once again thank you for your help and assistance.

Have been able to watch programs with out any problems, speaking to a few persons at our Golf club , there were having the same problems as myself, and after doing a swap with the retailer they are  not having any problems.

May you have a great day and thanks again.  

[JenniferV]

Hello there,

You're welcome and thanks for keeping me in the loop. Since the issue is now resolved and you don't have any additional concerns, I'll go ahead and lock this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best,

Jennifer

[fraser304]

Can someone please help we are in Australia and looking  at the number of persons with the pausing problem, it is  a problem with the Chrome cast that i have

I am having the same problems , if i do choose any APP on the TV, it pauses the program all through the show.

I have tried various fixes but none have worked.

I am using  a modem with WIFI.

I am not using any pirate movies or show.

I did try to remove the cast from the TV and the power cord, and restart the modem and reconnect the cast and the power cord

, this worked for 3 days, then failed again.

I did purchase this item in February this year.

Please help am j not sure where to turn next ,  it is so frustrating.

Regards   Ian fraser

[JenniferV]

Hi fraser304,

Thanks for posting. It looks like you've posted twice. I'll duplicate this to the other thread you've created that has the same issue. Let's continue from there. 

Also, please be advised that this thread will be locked automatically once duplicated in the main one.

Thanks,

Jennifer