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Google Chromecast

ttbkilla
Community Member

So I’m staying in a hotel and all I have is my phone, so I went and bought a Google chromecast! It wont connect to the hotels wifi so I followed the steps tried to connect to my hotspot that doesn’t work. Can someone please tell me if there’s anything else I can do because I’m about to just got return it 

6 REPLIES 6

Gmk
Community Member

Looks like I’m in the same boat.  Google should put a NO HOTEL warning on the box.

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. Some hotels require customers to connect to the network via a captive portal, and this type of network is currently not supported by Chromecast.

 

You can attempt to set up your Chromecast device using a captive portal if you are able to add the MAC address directly to the router. In most cases, you will need permission from the network administrator. However, please take note that this workaround may or may not work.

 

Also, mobile hotspots aren't a recommended network type for Chromecast devices, as they prove unstable and finicky. Others have had success with mobile hotspots using two devices, one to host the hotspot, and another device for casting, but it varies from device to device.

 

You can also check this thread to see the recommendations from our Product Experts.

 

Thanks,

Jennifer

Gmk
Community Member

Product has been returned to store, end of problem.

JenniferV
Community Specialist
Community Specialist

Hello Gmk,

 

I understand and thanks for updating this Community thread. Feel free to reach back in case you need help in the future. We're here to help.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello ttbkilla,

 

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi ttbkilla,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer