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Google HOME model will not switch on new Samsung THE FRAME75 TV-

profkennraymond
Community Member

Have tried lots of different things.... But, new smart Samsung THE FRAME 75 TV is linked to Samsung SmartThings.  Works OK.  (Can switch TV on/off etc..) But TV will not be detected by GoogleHOME just now - it was OK yesterday!!  Message from Google Home is ""I don't see any remote devices linked to your account - you can add devices..."  BUT I CAN'T... just keeps revolving back to add Google NEST etc.  Please help (N.B> TV is connected to WEB/MODEM  via cable - is this THE problem??)  So cannot switch TV ON.. etc... please help - so frustrating!!  Kenn R

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be frustrating but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS