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Google Home Devices No Longer Prompting Selection Overlay - SME Needed on Unresolved Issue

SpecS
Community Member

Hi Google Team!

A large number of users are attempting to communicate in regard to this issue dating back to 2022 or earlier. The previous SME JenniferV has been offline since Feb 2023. 

 

Voice command from a Google Home device to communicate with your application/service, Youtube, occasionally prompts a selection to be made by the user. The selection is meant to display on screen for the user to audibly choose. The options are being generated and able to be selected, however they are not displayed on the screen. The overlay is broken and users are having to guess what they are selecting. This feature have been pointed out as crucial to many users with special needs. How are we able to progress this ticket for the right eyes to see it? 

4 REPLIES 4

Juni
Community Specialist
Community Specialist

Hi SpecS,

 

Thanks for reaching out, and sorry for the delay. What Google Nest device are we working with? Could you send us a screenshot showing it so we can take a better look?

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

SpecS
Community Member

Hi Juni!

Thank you for your response. This is a Google Home device and Chromecast dongle. I don’t have the generation information with me.  I’ll respond with a screenshot and search for the generation info for both devices and respond to this thread.

SpecS
Community Member

So I was unable to secure a screenshot of the working overlay since it has been sometime since the feature has not been broken, but I have attached photos of the two devices that I am utilizing as it pertains to this inquiry. Now, even though the feature has been broken for over a year, the google home still asks, ”which one would you like?” As if the user can see video options displayed on the lower half of the screen. Each video was paired to a number that you could choose verbally. This is still active, as you can still suggest, for example ”choose number 1” and it will play the video that should have displayed as the first choice in this now, non existent lower half overlay. There was a supposed team who recognized a fix but something happened to where movement on this was postponed. Any way this can be remedied?https://imgur.com/a/WuCNcoJ