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Google Home can't sign in on chromecast

Clau_xoxo
Community Member

Hi,

I have a chromecast with google tv and i followed the steps on Google Home to install it, but when i come to the step where i must sign in on chromecast i get the message that i can't sign in.

Can somebody help me please? 

8 REPLIES 8

JenniferV
Community Specialist
Community Specialist

Hello Clau_xoxo,

 

Thanks for reaching out and I'm sorry to hear that you're having an issue setting up your Chromecast with Google TV. Let's sort this out.

 

A few questions: what type of Chromecast with Google TV do you have, is it the 4K or HD? Are you using a personal Gmail account or a Workspace account? What's the make and model of the device you're using to set up your Chromecast with Google TV? Have you tried setting it up using the Chromecast Voice Remote?

 

I'll look forward to your response.

 

Best,

Jennifer

FRge
Community Member

I have the same issue.  I am trying to connect with a Philip Model 32PFS6402/12. It's the Chromecast HD with Google TV.

JenniferV
Community Specialist
Community Specialist

Hey FRge,

 

I'm sorry to hear that you're also experiencing the same issue. Could you please provide the other information asked above so we can further assist you? 

 

Thanks,

Jennifer

FRge
Community Member

Hi Jennifer,
I tried to set up through my Samsung Galaxy S21 Ultra and my Mini iPad 5. It's a personal gmail account. 
I have no issues with an older model of Chromecast.
Thanks

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for getting back to us. Could you please try to use a different Google Account and check if you'll be able to proceed with signing into your account and complete the setup?

 

Regards,

Jennifer

Hi, I already tried a different google account, but it doesn't work.

Maybe because my phone runs on android os 13 and the chromecast runs on firmware 12? 

Could that be the problem?

FRge
Community Member

Hi Jennifer,
I tried a different private gmail account and it did not work. When I wanted to add a new device and clicked on the Chromecast, nothing happened. 


 

Hi,

I have a Google Chromecast HD, I have a personal Google account, I tried to set up the Chromecast with a Samsung Galaxy A52s and I have tried to set up the Chromecast with voice remote.