Google TV Chromecast unable to cast from any app

[Wesleyhale27]

Longtime user and fan of the Chromecast products, and I just decided to upgrade to the new Google TV version. I have set it up and it's working great in every aspect, except 90% of the time I can't cast from any supported apps on my phone to the Chromecast (isn't that the whole point of a Chromecast?) 

In my apps I select the cast button, and select the Chromecast, and I get stuck on the connecting screen. It just refuses to connect. Every once in a while it will manage to open the app on the TV but will rarely if ever actually let me play the video I was hoping to watch. The only reliable way is by using the remote to navigate to it on the TV, but the whole reason I buy a Chromecast is that it's way more reliable at casting than anything else. Any tips or support? If not I'll probably return it in a week or so because it's a piece of garbage. 

[JenniferV]

Hey Wesleyhale27,

Thanks for reaching out to the Chromecast Community forum and I'm sorry to hear that you're having an issue casting to your Chromecast with Google TV (HD). Let's sort this out.

A few questions: are you getting any messages when casting aside from getting stuck in the connecting screen? How far are you when casting to your TV? What mobile device are you using for casting? 

Give these steps a try:

1. Check proximity of the TV to the casting device (phone, tablet, or computer), and Wi-Fi router. Ideally, the devices should be less than 15 to 20 feet (4 to 6 meters) apart from each other, with one or no walls in between.
2. Reboot the Chromecast with Google TV (HD), mobile device, and router.
3. Disconnect and reconnect the mobile device from the Wi-Fi network.
4. Check if your mobile phone has a power saving setting. If it's enabled, disable it.
5. Factory reset your Chromecast with Google TV (HD).

Let me know how it goes.

Thanks,

Jennifer

[Jeran]

Thank you for helping out on this thread, Jennifer!

Hey there Wesleyhale27,

I'm just checking up on this thread, do you have any more questions or need any additional help?

Best regards,
Jeran

[Azarco]

Hello there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,

Alex

[Wesleyhale27]

Sorry, been very busy. I have tried everything except factory resetting the Chromecast.

[Azarco]

Hi Wesleyhale27,

Thanks for the update. Let us know if you'll get the same result after you reset your Chromecast.

We'll be waiting for your update.

Best,

Alex

[Azarco]

Hello there,

It's us again. Did resetting your Chromecast work? Let us know so that we can assist.

Thanks,

Alex

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Juni