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Google TV HD is unresponsive at boot

Wouter84
Community Member

My chromecast with Google TV (HD) doesn't load. It's stuck at the Google logo. I tried:

- restarting after leaving the device unplugged for hours
- Hard reset. The light on the unit turns white, but still unresponsive at the same point in the boot process
- different HDMI ports, different TV

Are there any other procedures I can try?

Thanks!

 

8 REPLIES 8

DerTimo
Community Member

Same Problem here.

Jeran
Community Specialist
Community Specialist

Hey there DerTimo,

 

I'm just checking up on this thread; did you have a chance to fill out the form that Juni provided?

 

Best regards,

Jeran

federicowh
Community Member

Same problem here x2

Juni
Community Specialist
Community Specialist

Hi folks,

 

@Wouter84 thanks for posting. It sounds like this has been quite an annoying issue for you, and it looks like you've already done a good amount of troubleshooting with this issue. If you don't mind, would you be able to fill out this form, so someone from Google Support can reach out to you? Let me know once done by updating this thread.

 

@DerTimo and @federicowh, have you tried the steps Wouter84 did? Give it a go and let me know how it went for both of you. 

 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hi Wouter84,

 

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Best,

Juni

Wouter84
Community Member

I missed your reply, thanks for reminding me! I filled out the form.

 

Jeran
Community Specialist
Community Specialist

Hey there Wouter84,

Thank you for filling out that form! You should have someone from Chromecast Support reach out to you via email, so keep an eye out for that. In the meantime, please let us know if you have any more questions.

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey there federicowh,

 

Did you have a chance to fill out the form that Juni provided to have Chromecast Support reach out to you?

 

Best regards,

Jeran