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Google TV remote dead! Cannot use Google TV!

MarceloBR
Community Member

My Google TV remote stopped working. Tried fresh batteries already. Nothing. It's light won't even turn on. Tried to reset the dongle and now I cannot use it. Tried adding to my Google Home app but it won't find it. I'm stuck. The dongle keeps asking to link the remote and it is dead.

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi MarceloBR,

 

Thanks for reaching out and I'm sorry to hear that your Chromecast Voice Remote is no longer working. Could you please confirm if you also tried to factory reset your Chromecast Voice Remote? If yes, and the issue still persists, please fill out this form and let me know once you're done.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

It's me again. I want to make sure you're all good — did those steps help? If not, were you able to fill out the form?


Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey MarceloBR,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran