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Google chrome cast image

StephD97
Community Member

I have just got a chrome cast and the imagine has now gone really Dark and bright /white colours are very pixilated. This is on the whole of the chromecast on every app and menu. Anyone know how to have a somewhat decent image?

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hello StephD97,

 

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast. Let's sort this out.

 

A few questions: what type of Chromecast device do you have? Have you tried using the Chromecast on a different TV? If yes, does it show the same behavior?

 

Give these steps a try:

 

  1. Reboot the Chromecast.
  2. Check your TV settings and adjust the picture quality.
  3. On the mobile device, close and reopen all cast-supported applications.
  4. Open a different cast-supported app and cast a different video.
  5. Try to plug it in on a different HDMI port on your TV.
  6. Try a different TV, if possible.

Let me know how it goes.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi StephD97,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Regards,

Jennifer